HP (Hewlett Packard Enterprise) is one of the world's leading tech giants. However, unlike other brands, HP devices occasionally encounter technical glitches. They are particularly well known for their printers, laptops and other associated peripherals. Amidst all this, users definitely face HP printer touch screen not working while dealing with printers.
However, despite its vast product range, many users still recognize HP as a printer manufacturing company. The reason behind this idea lies in their long and great printer manufacturing history. Even in the present day, HP consistently strives to provide its excellent printer quality.
However, we all know that printers are one of the few devices that work on both hardware and software parts. Both have their own problems and different ways of solving them. So in this article, we are going to talk about HP printer touch screen not working problem and how to solve it by manual fixing. Stick to the article and solve all your queries in one go.
Possible reasons why HP printer touch screen may not work
Usually, touch screen problems are caused by a misconfiguration and can be fixed with a few simple methods. But don't try to do any kind of manual fixing or repair work before applying those methods.
Here are some simple and effective solutions to your printer problems. Take a look:
1. Turn off your printer and then turn it on again
This is one of the simplest ways to solve this problem and to start the process first, press the printer power button and turn it off. After that wait for 60 seconds. Then you have to press the printer power button again. Now try using the touch screen once again.
If this is unable to solve your problem then there are different ways to solve it.
2. Plug in a Power Outlet
Sometimes due to a connectivity issue between the surge board and the printer's power cord, the touch screen fails to respond. To resolve this issue, first turn off the printer and then disconnect it from the surge board. Then connect the printer's power cord directly to the main power outlet. Lastly, check if the printer's touchscreen issue is predominant.
3. Reset Your Printer
The next fix you can apply to the printer is a reset. To do this, first of all, turn on the printer by pressing the Power button. Then disconnect the power cord from the back of the printer. After that wait for about a minute. Then reconnect the power cord to the back and then turn on the printer. Now try working on the printer's touchscreen once again.
4. Update the Printer Driver
There is a strong possibility that out of date or corrupted drivers cause screen touch issue and to fix them you just need to update the printer drivers.
To do this, first go to the control panel of the printer. After that, you have to press the right arrow key which will take you to the next screen. Now there you will get Touch Setup. Click on the down arrow on that screen which will take you to the web services setup. Tap on it. Then press down arrow key again and it will take you to product update option. Tap on that option. Now inside that you will find Check for Product Updates and you have to tap on it. After that, a series of instructions will appear on the screen, just follow them to complete that update. Now after all this try to verify if the problem is resolved.
5. Update Latest Firmware
The last fix you can apply to the printer is a firmware update. This is one of the most important parts of a printer's software and can cause a lot of trouble if it is not updated properly. So to fix this problem first you need to update the printer to its latest firmware which will be present on the official site of the printer manufacturer and in this case it will be present on the official website of HP. After that verify the screen touch problem.
6. Visit the Service Center
In case none of the above mentioned methods work for your printer then your printer is prone to hardware damage and you should take it to a service center as soon as possible.
Conclusion
We hope that you are able to solve your printer screen touch issue and stay tuned to our post for more updates on printers or Contact HP printer Support.
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