What to do when your HP Printer Offline or Not Responding? During printing, the PC or computer “thinks” that your printer is offline even though it’s online and ready to print. This problem typically occurs when there is an error between your device and printer. But sometimes, it can be a simple case of improper cable connection or paper-jam. A printer offline issue can also mean an internal setup issue with your printer or computer. It can vary depending on your printer and whether you are using a Windows PC or Mac computer for printing. Let’s take a look at all the possible solutions you can use when your printer is offline and not responding.
What is HP Printer Offline or Not Responding
Hey, Are You Looking for How to Setup HP Printer Offline Or Not Responding. Printer Offline Error may appear In some cases when you command to print anything, the computer or the device you are using considers the printer to be offline. But, in actuality, the printer is online and ready to use. This happens because of an error between the printer and your computer.
Sometimes, there may be simple reasons for this too. This reason may be that the cables are not properly connected. There may also be an error due to the paper jam. Moreover, there can be an “Offline” error due to some technical problems with the printer software or driver. It completely depends on how old your printer is and how often you install the updates.
How can you make your Offline Printer Shows Online Again?
To make your HP Printer shows online from offline we 1st need to identify the problem and then troubleshooting steps to bring it back online. Follow the steps to ensure that we identify and fix the HP Printer offline issue. Do not miss any step, you will definitely find the fault.
Here is the Steps to Fix HP Printer Offline or Not Responding:-
1. Check HP Printer Physical Status and Cables
When the HP Printer is connected to the PC or laptop via a USB cable and is displayed as offline, it makes sens to first check whether the cable is plugged in correctly. Maybe it loosened or is not plugged in at all. If the USB port on the computer or laptop turns out to be defective, you can try another USB socket. Sometimes it is also helpful to restart the printer. Maybe the HP printer was stuck in energy saving mode. If the USB cable itself is damaged, simply use an other USB cable and check the connection again.
- Check that both ends of the USB cable are properly inserted. And, if the printer has networks, then check the proper insertion of Ethernet cables. And, if your printer has a wireless connection, then check for the internet connection and printer’s connectivity to the router.
- If the HP Printer is connected with the help of a cable, try inserting the cable in different sockets on your computer.
- To make sure that there is no fault in the cable, you can check by using another cable.
2. How to Set Manually the HP Printer to get back Online
- Click on the start button on the left corner at the bottom of your device. Choose the option “Control Panel” and after this, ”Devices and Printers”.
- Right click the printer in question and select “See what’s printing”.
- A window will get open and choose the “Printer” option from the top menu bar.
- A drop-down menu appears. Select the option “choose printer online”
3. Remove All Pending Print Jobs to get HP Printer Back Online
- From the option of “see what’s printing”, right-click and press the “Cancel” option. It will cancel all the print jobs.
- After removing the print jobs, select the option of “Use Printer Online” again.
- If any suborn print jobs remain then try restating both your PC and printer.
4. Removing Printer Drivers and Reinstalling Your Printer
- From the “Devices and Printers” option, select the “printer” option. And then click on “remove device”.
- Now, reinstall the printer by clicking on the “Add a Printer” option from the “Devices and Printers’ option
5. Remove HP Printer Driver and Packages
- Make sure you are using Windows as an Admin or sign-in as one.
- Type CMD in the search bar.
- With command prompt open type “printui /s /t2” including the spaces to open the Print Server Properties window.
- Now remove the Driver and Package for the HP printer in question.
- You can now add your printer again by selecting Add a Printer from Devices and Printers.
- Your printer should now be showing as online and allow you to continue printing.
- If not there is likely to be an issue with the printer electronically, further advice would be to contact the printer’s manufacturer or a printer technician.
- Always check the cost of a printer fixing error in some cases it may be cheaper to purchase a new printer rather than pay the fixing and maintenance cost.
6. Reinstalling HP Printer Drivers – Steps and Guide
- For the Reinstalling of Drivers, go to “settings” and then “printers”. After this, select the Printer.
- Right-click the “printer” option and then, choose “Properties”.
- Select the Driver button after looking for it under “General” and “Details. Again choose the driver.
- There may be a possibility that you would have to Download the Driver. It can be downloaded from the website of the printer’s manufacturer.
- Reinstall HP Printer. In the “Settings” menu and under the “Printers” option, select the Printer by going back.
- From the menu, delete the printer. Reinstall the HP printer again with the help of the “Add Printer” wizard.
Another Smart way you can get your printer back online
- To get your HP Printer “online”, go to the “settings” and after that select “Printers’. Right-click the Printer option and click on “Use HP Printer Online”.
- Check if there are some print jobs. If yes, then remove them. Double click on the printer you want to select.
- Select the “Printer Menu” and click on the “Cancel all documents” option.
- If there were any print jobs or print jams, it may have caused the error and made the HP Printer go offline. In this case, try printing again to make the HP Printer come online again. Print a page as the test to check that there are no errors now.
- Find the printer and switch that to “Printer Off” and then, again turn it on again.
- Check and make sure there should be no print jams.
- Again, check the network connectivity and also wireless connections. Make sure every connection should be properly working. Reboot your computer or device.
- In case, if it does not work, you will need to do the Re – Installation of Drivers.
If this doesn’t work you can try these simple steps to get your HP Printer Online:
- Click “Start,” then select the “Devices and Printers” folder. Or type in “”Devices and Printers” in the search bar open. Or type “Printers” to open the settings menu.
- Right-click the icon for your printer. It may be labelled as part of the device name or printer name. Check your device if you’re unsure. Click the “See What’s Printing” option.
- Or Left-Click the printer and select “Manage Device”
- Click the “Printer” menu in the window that opens and unchecked “Use Printer Offline.” Any items in the print queue for your printer will then print.
If none of these steps work in resolving the printer offline error, you may need advanced troubleshooting to deal with the problem. That would be the time to Contact HP Support 1-800-673-8163 for some expert help.